JOIN PILLPACK


Get started in less time than it takes to phone in a refill.
No complicated info. Just a 5-minute sign up.

855-745-5725

Delivered on time, every time.

We take care of everything for you.

ONCE YOU SIGN UP

We make it as easy as possible to get your medications.

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We transfer your medications

We confirm medications and start date

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Your shipment is delivered to your door

We contact your doctor for refills


PROACTIVE REFILL MANAGEMENT

Our pharmacists manage all your refills. From phone calls to faxes and follow up, they handle everything for you.

We contact your doctor four weeks before your last scheduled refill, and follow up until we have a new prescription in hand.

If a prescription needs a prior authorization, we work with your doctor and insurance company to make sure it goes through.

YOUR CO-PAYS STAY THE SAME

We accept most major insurance plans, including most forms of Medicare Part D.

Trustmark aetna
Trustmark cvs
Trustmark express
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EDIT YOUR SHIPMENT

Make last-minute changes easily.

Before each shipment, we send you a message asking if you need to update any medications or your shipping address.

TIMELY ALERTS

Notifications keep you informed

You can check in anytime you want, but rest easy knowing that we’ll notify you if there are any important changes.

MEDICATION OVERVIEW

See all your medications in one place.

Your dashboard shows your current list of medications, where you are in your roll of PillPacks, and other helpful information.

Get started

ON-DEMAND CARE TEAM

Pharmacists that are there when you need them

Our pharmacy team is standing by to help with any questions or concerns. If it’s urgent call us, otherwise start a chat online or send us an email.

MEET THE PHARMACISTS
Pharmacist kathy


HOW WE DELIVER

Frequently Asked Questions

See all frequently asked questions

Do I need to get all new prescriptions?

No. When you sign up for an account we’ll ask for some identifying information and the location of your current pharmacy. Once you confirm that you’d like to transfer your prescriptions, we will call your old pharmacy and make the switch. If any of your prescriptions have no refills remaining, we will contact your prescriber(s) for a new prescription. Information retrieved from your former pharmacy includes: medication name, strength, directions for use, quantity, original refills, refills remaining, prescriber, first fill date, last fill date. This allows us to know when you will run out of your current medications and allows us to find an ideal start date for your PillPack.

What happens if I get a new prescription?

If it is a medication that should start right away, we will ship you an interim supply to carry you through until your next PillPack arrives. For drugs that should start immediately, like an antibiotic, we recommend filling at a local retail pharmacy. If it’s not urgent, we will wait to start the medication until your next PillPack starts to decrease confusion. We ship a new PillPack every two weeks.

What do you do about dose changes?

If you have a medication with frequent dose changes, we may put that medication in a separate packet, or send a standard pill bottle with clear instructions. We do this so that you can easily change your dosing without changing the rest of your PillPack. In all situations we work closely with you and your healthcare provider to deliver the solution that best fits your unique situation.

What if my prescription has specific directions?

Every PillPack comes with a Medication List that includes images and instructions for each medication. We make it very easy and clear to understand how each medication should be taken. We can also put specific medications in a separate packet to reduce confusion around instructions.

Do I need to get all new prescriptions?

What happens if I get a new prescription?

What do you do about dose changes?

What if my prescription has specific directions?

No. When you sign up for an account we’ll ask for some identifying information and the location of your current pharmacy. Once you confirm that you’d like to transfer your prescriptions, we will call your old pharmacy and make the switch. If any of your prescriptions have no refills remaining, we will contact your prescriber(s) for a new prescription. Information retrieved from your former pharmacy includes: medication name, strength, directions for use, quantity, original refills, refills remaining, prescriber, first fill date, last fill date. This allows us to know when you will run out of your current medications and allows us to find an ideal start date for your PillPack.

If it is a medication that should start right away, we will ship you an interim supply to carry you through until your next PillPack arrives. For drugs that should start immediately, like an antibiotic, we recommend filling at a local retail pharmacy. If it’s not urgent, we will wait to start the medication until your next PillPack starts to decrease confusion. We ship a new PillPack every two weeks.

If you have a medication with frequent dose changes, we may put that medication in a separate packet, or send a standard pill bottle with clear instructions. We do this so that you can easily change your dosing without changing the rest of your PillPack. In all situations we work closely with you and your healthcare provider to deliver the solution that best fits your unique situation.

Every PillPack comes with a Medication List that includes images and instructions for each medication. We make it very easy and clear to understand how each medication should be taken. We can also put specific medications in a separate packet to reduce confusion around instructions.