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PillPack is a full service pharmacy that delivers a better, simpler experience through convenient packaging, modern technology, and personalized service.
PillPack’s pharmacy and distribution center is located in Manchester, NH. The engineering, design and marketing teams are located in the Davis Square office in Somerville, MA.
PillPack is designed to serve people who manage multiple medications. Every two weeks, customers receive a personalized roll of pre-sorted medications, along with a recyclable dispenser and any other medications that cannot be placed into packets, like liquids and inhalers. Each shipment includes a medication label that explains what each pill is and how it should be taken. In addition to pre-sorting medications, PillPack coordinates refills and guarantees shipping of all medications on time, every time. Easy-to-use online tools allow customers to track their shipments, refills and co-pays. Customers can email or call their PillPack pharmacist any time to ask questions or clarify instructions.
PillPack is currently available in 45 states.
There is no additional charge for PillPack beyond standard 30-day co-pays. Co-pays generally stay the same and PillPack accepts most major prescription insurance plans as well as most forms of Medicare Part D.
Accel Partners, Atlas Venture, Founder Collective
TJ is a designer at heart, a pharmacist by training, and a vocal advocate for making things that don’t suck. TJ started his career at his family’s long-term care pharmacy in 2004, and has worked at Target pharmacy, a local community pharmacy, and Massive Health (acquired by Jawbone). He holds a Doctor of Pharmacy (PharmD) degree from Massachusetts College of Pharmacy and Health Sciences.
Elliot is a scientist at heart, an engineer by training and a vocal advocate for transparent, customer-empowered healthcare. He graduated from UC Berkeley and has an MBA from MIT’s Sloan School of Management. Elliot has played key engineering roles at both healthcare and non-healthcare related startups, was an associate at Founder Collective and started his career as a program manager at Microsoft.
TJ Parker, a second-generation pharmacist, spent most of his life watching people struggle with managing their medications -- dozens of pill bottles, weekly trips to the pharmacy and time-consuming DIY organization -- while their pharmacists had limited resources to help. The entire system was complicated, confusing and did little to support health or wellness. TJ had one foot in the the stagnant world of pharmacy and one foot in the fast-paced realm of design and technology, and he always thought there was a better way.
While finishing pharmacy school, TJ met Elliot Cohen through MIT’s Hacking Medicine. They started PillPack to prove that managing meds could actually be simple. They recognized that fixing pharmacy requires actually building a better pharmacy. Until customers had an alternative to traditional retail pharmacy, no app or smart pill box could truly effect the problem. After making it their mission to challenge traditional retail pharmacies, TJ and Elliot focused first on helping the people with the toughest problem - the 30 million US adults (that’s 1 in 10) who take more than 5 prescription medications a day.
From the beginning, PillPack’s mission has been to deliver a delightful customer experience. We believe that simple, convenient service empowers regular people to take medications correctly and achieve better overall wellness.
“My life just instantly improved so, so significantly. Thank you PillPack, you are amazing!”
– Amanda, PillPack customer
“I had NO idea how cool and easy the product would be and worried some things wouldn't be included, therefore would have to go to the drug store anyway. I'm actually still in shock over how great and easy PillPack is.”
- Amy, PillPack customer
“I really like the fact that my multi-vitamin is packaged with my prescription meds, it’s crazy simple.”
- Andy, PillPack customer
All information, data, software, photographs, graphics, videos, text, images, typefaces, sounds and other material (collectively “Content”), including but not limited to the selection, coordination, arrangement and enhancement of such Content, contained on the Online Experience is owned, controlled or licensed by or to PillPack, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends or other proprietary rights notices.
Any health-related Content residing on the Online Experience describes general principles of health care that should not be construed as specific instructions for individual patients. It is not intended as a substitute for a consultation with your physician, and should not be used to diagnose or treat a health problem without consulting your physician. It is for reference only and should not be used to determine treatment for specific medical conditions—only a health care provider can do that. The Online Experience and its health-related information and resources are not intended and must not be taken as the rendering of medical, nursing or professional health care advice or services, or the practice of medicine, nursing or professional health care in any jurisdiction. You should discuss the information provided with a physician, pharmacist, nurse or other licensed health care professional. You should also check product information (including package inserts) regarding dosage, precautions, warnings, interactions and contraindications before administering or using any device, drug, herb, vitamin or supplement discussed on this Online Experience.
You understand and agree that in no event will PillPack be liable for any decision made or action taken in reliance on the information contained on, or accessible through, the Online Experience. Reliance on any information provided by, or otherwise appearing on, the Online Experience is solely at your own risk.
Proper treatment of health conditions depends upon a number of factors, including, but not limited to, your medical history, diet, lifestyle and medication regimen. Your health care provider can best assess and address your individual health care needs. You should consult with your health care provider before starting a new diet, fitness or supplement regimen. If you are experiencing a medical crisis, please call 911 or contact your local emergency assistance service immediately.
This Online Experience may contain links to other independent third-party web sites. PillPack provides these links for your reference only. PillPack does not control these web sites, and PillPack is not responsible for, and does not endorse, their content and resources or any services offered through such third-party web sites.
When you visit the Online Experience or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Online Experience. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You must be at least 18 years of age to use the Online Experience. You agree not to interrupt or attempt to interrupt the Online Experience’s operation or any other person’s use of the Online Experience in any way. Any conduct by you that, in our sole discretion, restricts, inhibits or interferes with the ability of any other user to enjoy this Online Experience will not be permitted, including by means of hacking or defacing any portion of this Online Experience, or by engaging in password “mining,” spamming, flooding or other disruptive activities.
Certain information or services offered on or through this Online Experience may require you to create an account (including setting up a User ID and password). You are responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for all activities that occur in connection with your password or account. You agree to immediately notify us of any unauthorized use of either your password or account or any other breach of security. You further agree that you will not permit others, including those whose accounts have been terminated, to access this Online Experience using your account or User ID. PillPack cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
For your account, you agree to provide true, accurate, current and complete information about yourself. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current and complete. If you provide any information that is fraudulent, untrue, inaccurate, incomplete or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete or not current, we reserve the right to suspend or terminate your account without notice and refuse any and all current and future use of this Online Experience. Because any termination of your access to the Online Experience may be effected without prior notice, you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or this Online Experience. Furthermore, you agree that we shall not be liable to you or any third party for any termination of your access to your account or this Online Experience.
By using the Online Experience, you also acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Online Experience may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
By providing your wireless phone number to PillPack, you expressly consent to PillPack calling you at this phone number—in person or through an automated system.
PILLPACK DOES NOT PROMISE THAT THE ONLINE EXPERIENCE OR ANY CONTENT, SERVICE OR FEATURE OF THE ONLINE EXPERIENCE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE ONLINE EXPERIENCE WILL PROVIDE SPECIFIC RESULTS. THE ONLINE EXPERIENCE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. PILLPACK CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES.
PILLPACK DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES REGARDING THE INFORMATION, SERVICES, PRODUCTS, MATERIALS AND ANY OTHER RESOURCES AVAILABLE ON OR ACCESSIBLE THROUGH THIS ONLINE EXPERIENCE, INCLUDING ANY WARRANTIES OF ACCURACY, TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
PILLPACK DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE ONLINE EXPERIENCE AND/OR ANY PILLPACK SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE ONLINE EXPERIENCE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST PILLPACK FOR DISSATISFACTION WITH THE ONLINE EXPERIENCE OR ANY CONTENT IS TO STOP USING THE ONLINE EXPERIENCE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of or use, whether for breach of contract, tort, negligence or any other cause of action.
PillPack reserves the right to do any of the following, at any time, without notice: (i) to modify, suspend or terminate operation of or access to the Online Experience, or any portion of the Online Experience, for any reason; (ii) to modify or change the Online Experience, or any portion of the Online Experience, and any applicable policies or terms; and (iii) to interrupt the operation of the Online Experience, or any portion of the Online Experience, as necessary to perform routine or non-routine maintenance, error correction or other changes.
IN NO EVENT WILL PILLPACK BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE ONLINE EXPERIENCE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE ONLINE EXPERIENCE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA ON THE ONLINE EXPERIENCE; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE ONLINE EXPERIENCE; OR (v) ANY OTHER MATTER RELATING TO THE ONLINE EXPERIENCE, WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF PILLPACK HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION SHALL NOT BE APPLICABLE TO YOU.
PillPack welcomes your feedback. Any feedback you provide at the Online Experience will be deemed to be non-confidential. PillPack will be free to use such information on an unrestricted basis.
PillPack respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Online Experience in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:
1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
3. identification of the URL or other specific location on the Online Experience where the material that you claim is infringing is located;
4. your address, telephone number and e-mail address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;
6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Our agent for notice of claims of copyright infringement on the Site can be reached by mail as follows:
Inc. 250 Commercial Street
Unit 2012 Manchester
Attn: Copyright Agent
PillPack may elect to monitor areas of the Online Experience by electronic or other means and may disclose any Content, records, Submissions or electronic communication of any kind (i) to satisfy any law, regulation or government request; (ii) if such disclosure is necessary or appropriate to operate the Online Experience; or (iii) to protect our rights or property or the rights of the users, sponsors, providers, licensors or merchants. We are not responsible for screening, policing, editing or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or to request the removal of such Content from the Online Experience.
Questions or Additional Information
PillPack, Inc. 250 Commercial Street, Unit 2012 Manchester, NH 03101
Customer Interaction Center: 1-855-745-4525
The information contained in this web site is subject to change without notice. Copyright 2013 PillPack, Inc. All rights reserved.
Last updated on May 6, 2013× ￼
We collect information from you when you register on the Online Experience, place an order, respond to communication such as e-mail, or participate in another Online Experience feature.
When ordering, registering or subscribing to any newsletters or other publications, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit portions of our Online Experience without providing such information.
We use IP addresses and session identifiers to analyze trends, to administer the Online Experience, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.
Like many web sites, we use "cookies" to enhance your experience and gather information about visitors and visits to our Online Experience. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
When signing up for pharmacy services or ordering prescription drugs, we may ask you to provide us with certain personal and/or health-related information. This information is subject to our Notice of Privacy Practices that more specifically describes how we may use or disclose your protected health information.
We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the Online Experience, or use certain other Online Experience features in the following ways:
To personalize your Online Experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To verify and validate your identity.
To administer a promotion, survey or other Online Experience feature.
To troubleshoot problems with the Online Experience, or any services, as requested.
To attempt to contact you regarding product safety or recall issues.
To provide any legitimate business service or product.
You understand that if you’re visiting this Online Experience from a country outside the United States, you will be transferring personal information about yourself to the United States. You understand that the privacy laws of the United States may not be as comprehensive as those in your country, and you agree that the transfer of your personal information occurs with your consent. Personal information collected on this Online Experience may be stored and processed in the United States or abroad.
We can disclose your personal and other information to third parties, as follows:
To vendors whose products or services you have requested, in order to deliver those products or services to you.
To our subsidiaries or affiliates, strategic partners and to third parties we engage to provide services on our behalf, such as web sites hosting, credit card payment processing, order processing, delivery, etc. We prohibit these parties from using your personal information for any other purpose.
To vendors that offer products, services or other information we think might interest you. These third parties may keep and use your personal information whether or not you purchase their products or services. Your personal information will be subject to their privacy policies, so you should contact them directly for information on their policies or to opt-out of promotional communications from them.
In the event of the sale or transfer of PillPack, of one or more of our business units or of some or all of our assets, or in the context of some other business acquisition transaction. In response to a subpoena or court order, or a request from a law enforcement or other government agency; to establish or exercise our legal rights, or to defend against claims; or to protect the safety or security of the public or of users of this Online Experience. For example,
We may forward your prescription information to your insurance plan, so that we may handle reimbursement of your prescription purchase for your convenience.
We can disclose aggregate information about users of the Online Experience to our service providers, partners, advertisers or others, but such information will not include personal information.
You can correct or update your personally identifiable information by re-registering or by contacting us by electronic-mail firstname.lastname@example.org or by telephone 1-855-745-4525. It may take us up to 30 days to process your request.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your Online Experience more efficient and some of our services will not function properly.
PillPack follows generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use such personal information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems. Other than the these security measures, you transmit data, including personal information, to us at your own risk.
This Online Experience is intended for adults. We do not knowingly collect information from children under the age of thirteen.
Retention of Your Personal Information
We will store the personal information you provide for as long as we believe is necessary or appropriate (i) to carry out the purpose(s) for which we collected it, or (ii) to comply with applicable laws, contracts, or other rules or regulations. Questions and Feedback
We welcome your questions, comments, and concerns about this Online Experience. Please send us any and all feedback pertaining to this Online Experience to email@example.com.
Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2013 will receive information regarding 2012 sharing activities).
To obtain this information from PillPack please send an email message to firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
Effective Date: May 6, 2013x