PillPack was built to fix pharmacy.
TJ Parker, a second-generation pharmacist, spent most of his life watching people struggle with managing their medications — dozens of pill bottles, weekly trips to the pharmacy, and time-consuming DIY organization — while their pharmacists had limited resources to help. The entire system was complicated, confusing and did little to support health or wellness. TJ had one foot in the the stagnant world of pharmacy and one foot in the fast-paced realm of design and technology, and he always thought there was a better way.
We started from the ground up...
While finishing pharmacy school, TJ met Elliot Cohen through MIT’s Hacking Medicine. They started PillPack to prove that managing medications could actually be simple. They recognized that fixing pharmacy requires actually building a better pharmacy. Until customers had an alternative to traditional retail pharmacy, no app or smart pill box could truly affect the problem. After making it their mission to challenge traditional retail pharmacies, TJ and Elliot focused first on helping the people with the toughest problem — the 30 million US adults (that’s one in 10) who take more than five prescription medications a day.
... and designed a solution around our customers’ needs.
From the beginning, PillPack’s mission has been to deliver a delightful customer experience. We believe that simple, convenient service empowers regular people to take medications correctly and achieve better overall wellness.
Facts and Figures
PillPack is a full-service pharmacy that delivers a better, simpler experience through convenient packaging, modern technology, and personalized service.
PillPack has operations nationwide. Our primary pharmacy is located in Manchester, NH. Engineering, design, business operations, and marketing teams are in Somerville, MA. Our advisory center and other corporate functions are based out of Salt Lake City, UT. We also have a number of pharmacies across the country, including Miami, FL, Brooklyn, NY, and Austin, TX.
PillPack is designed to serve people who manage multiple medications. Each month, customers receive a personalized roll of pre-sorted medications, along with a convenient dispenser and any other medications that cannot be placed into packets, like liquids and inhalers. Each shipment includes a medication label that has a picture of each pill and notes on how it should be taken. PillPack uses PharmacyOS, a software platform created entirely in-house, to help manage each customer’s medications, coordinate refills and renewals, and make sure each shipment is sent on time, every time. PharmacyOS also enables real-time notifications and and an online dashboard so customers can control their shipments, refills, and copays. Customers can also email, text, or call their PillPack pharmacist any time to ask questions or clarify instructions.
PillPack is licensed nationwide in the United States. We do not currently ship to Hawaii or internationally.
PillPack is an in-network pharmacy with all major pharmacy benefit managers, including the following: CVS Caremark, Express Scripts, Optum Rx, Prime Therapeutics, Humana Pharmacy Solutions, Cigna, Aetna, MedImpact, EnvisionRx, and CastiaRX. As part of these relationships, PillPack is also in network with most major Medicare Part D plans.
PillPack is an independently operated subsidiary of Amazon that was acquired in 2018.
Founding Team Bios
TJ Parker, Chief Executive Officer & Co-founder
TJ is a designer at heart and a pharmacist by training. He is a second generation pharmacist and holds a Doctor of Pharmacy (PharmD) degree from Massachusetts College of Pharmacy and Health Sciences. He was named one of Forbes’ ’30 Under 30′ in Healthcare in 2015 and Inc Magazine’s ‘30 under 30’ “Most Dynamic Young CEOs in America” in 2016.
Elliot Cohen, Chief Product Officer & Co-founder
Elliot is an engineer by training and a passionate advocate for customer-centered healthcare. At PillPack, Elliot is responsible for designing and building the systems that enable operational scalability and connect our provider and payer partners to deliver a delightful customer experience. Prior to co-founding PillPack, he was an associate at Founder Collective and co-founder of MIT’s Hacking Medicine program. He graduated from UC Berkeley with degrees in computer science and neuroscience and has an MBA from MIT’s Sloan School of Management.
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