• Is it safe to ship medication?

    Yes, it is safe to ship medication. We ship each PillPack via UPS or Fedex. Your PillPack comes in a small, unmarked box to protect your privacy and security. We also use tamper evident seals as an added security feature.

    Once the package is sent, a tracking number is created so you can monitor your shipment’s current location and expected delivery date. We ship your medications before you need them in case there are any delays or problems with the mailing service. We proactively track and monitor your PillPack so it always arrives on time.

    If your medication requires refrigeration, we use temperature-safe packaging and expedited shipping.

    If your medication is lost in the mail, we’ll send a replacement overnight.


  • How do you ship my medication?

    We ship medication in a discreet, unmarked box via UPS or Fedex. We’ll notify you via e-mail when it has shipped and include a tracking number.


  • Can you do an emergency shipment or overnight a shipment?

    Yes, we can ship medication overnight. Should you need a new prescription right away, like an antibiotic, we recommend filling at a local retail pharmacy. If you’re not sure about the urgency of starting a medication, give us a call at 855-745-5725 and our pharmacists are happy to help.


  • Can you ship prescriptions to my state?

    PillPack is licensed nationwide in the United States. We do not currently ship to Hawaii or internationally.

    Here is a full list of states where PillPack is currently available: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.


  • How can I change my address?

    You can update your address through your Dashboard. You can always call us to speak to a pharmacist directly at 855-745-5725 for any account updates. We’re happy to help.


  • How often do you ship?

    We’ll ship you a new PillPack monthly. If you need any last minute medication, we can send it to you when you need it.


  • Will I be charged for shipping?

    No, you won’t pay for shipping as a PillPack customer.


  • What do you do if I go away or on vacation?

    If you’re planning a vacation, just let us know the dates you’ll be gone and we’ll coordinate with your insurance company (if necessary) to provide you with a sufficient supply of medication to last throughout your trip. We are also able to ship your medications to an alternative address in the U.S., provided we are licensed in the state that you will be visiting. Please see our Availability list for details and call us at the pharmacy when you know your travel dates so we can get everything set up.


  • What happens if I need an antibiotic right away?

    We recommend you fill a short-term antibiotic at a local retail pharmacy so that you can begin therapy right away. If you’re not sure about the urgency of starting a particular medication, give us a call at 1-855-745-5725 and we can help. We are also happy to arrange the pick up with a local retail pharmacy.


  • What if my order is delayed?

    We guarantee that you’ll receive the right medications—on time, every time. We provide a tracking number with every shipment so you are able to know where your package is in transit.

    You can contact us anytime at 855-745-5725 with questions about deliveries or delays. We’re happy to help.


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