- What is proactive refill management?
Proactive refill management means that you never have to worry about missing a medication. We contact your prescriber six to ten weeks before your last refill and take any necessary steps to get your new prescription in place.
If a prescription needs a prior authorization, we work with your doctor and insurance company to make sure it goes through. In the event that your prescriber requires additional action on your behalf (such as an office visit or consultation) we will make that step as easy as possible by communicating clear and consistently with you. We will never put the work of chasing refills on you - that is our responsibility as your pharmacy.
- How do you make sure I get my refills on time?
Six to ten weeks before your medication runs out of refills, we reach out to your prescribers to get your new prescription. If we have any issues with contacting your health providers, we will contact you for assistance.
- How do you contact my doctor?
For refill requests, we fax your prescriber based on the prescription that was written previously. If a fax number is unavailable, we will call your prescriber for this information.
- How do you handle prior authorizations?
We work closely with your insurance company and your prescribers to make sure the paperwork for prior authorizations is completed in a timely manner.
- What happens if I have prescriptions with different doctors?
We will contact the appropriate prescriber for each medication with applicable communication related to refills, questions, or concerns.
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