Quality Control

  • How are PillPacks dispensed?

    We utilize a highly precise, automated dispensing system to sort and fill personalized PillPacks separately for each customer. The dispensing system contains multiple barcode checks and each medication canister used is calibrated specifically for the drug dispensed from the canister. There is also a pharmacist who checks each step in the process to avoid any potential errors.

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  • How do you prevent mistakes?

    We have put in place very secure and stringent systems that have multiple pharmacist check-points. Every single packet is reviewed by a pharmacist and we have a catalogued image of every PillPack we have ever dispensed.

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  • How do I speak to a pharmacist?

    You can call us 24 hours a day, 7 days a week at 1-855-745-5725 or email us at hello@pillpack.com. Our pharmacists are happy to help in any way they can.

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  • How do you check the packets before they get sent out?

    Each packet dispensed in the pharmacy is sent through an image recognition system that ensures the right pill is in the right pack. The system can detect dispensing accuracy by size, shape, color, and density of the pill(s) and catalogues an image of every single packet dispensed. In addition, each packet is checked by a pharmacist for accuracy and interactions prior to shipment.

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  • What do I do if I have a bad reaction to a medication?

    If you have an adverse reaction to a medication, a PillPack pharmacist will do a full clinical assessment with you and recommend a course of action to prevent future adverse reactions. This may include counseling that explains preventative measures, or contacting your doctor to see about discontinuing or modifying the dose of your medication.

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  • What do I do if I have a problem?

    You can call us 24 hours a day, 7 days a week at 1-855-745-5725 or email us at hello@pillpack.com. Our pharmacists are happy to help in any way they can.

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  • What do I do if my packets have been tampered with?

    If you believe there is a chance your packet has been tampered with you should contact us immediately, either by phone at 1-855-745-5725 or email at hello@pillpack.com. Because we have an image of each packet that leaves the pharmacy, we are able to easily compare with the PillPack you are looking at at home and confidently assess whether it has, or has not, been tampered with. In the event it has, we will work with you to quickly supply you a replacement PillPack.

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  • What do you do if something you sent me was recalled?

    If we’re notified that a medication has been recalled, we will notify all of the customers that have been affected, based on our database records, and properly dispose of the medication from our pharmacy.

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  • What does PillPack do if I find an error?

    You should never get a packet with an error. Our 100% guarantee means that you’ll receive the right medications, on time, every time. If we are ever responsible for any mistake in your PillPack we will fully refund the cost of the medications in the shipment.

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