Privacy & Security

  • How do you get my prescription and personal information?

    You provide your personal information during the signup process. You can update your account information at any time from your Dashboard or by contacting the pharmacy directly at 855-745-5725. We’re happy to help.


  • Is my account secure?

    Yes, your PillPack account is secure. We operate with state-of-the-art security features and our system is fully HIPAA compliant. For a more detailed look into our privacy policy please click here.


  • Do you share my information?

    No, as a company, PillPack has never, and will never, share or sell any of our customers’ information. In terms of security, all customer data is encrypted from end-to-end. Every PillPack team member is trained to handle HIPAA-protected data and we regularly hire external security firms to validate our security practices.

    For a full overview of our privacy, please visit click here.


  • Is my PillPack childproof?

    Your PillPack is not childproof and must remain out of the reach of children.


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