Customer Service

  • How do I find PillPack on social media?

    Join our community by following us on Facebook, Twitter, and Instagram.


  • Does PillPack have a mobile app?

    Yes, PillPack offers our customers an app for iPhone that allows you to view and manage your PillPack medications, message your pharmacist if you have a question, track your shipments, and get reminders at your packet times. You can download it on the Apple App Store by visiting this link.


  • How do I contact a pharmacist?

    You can always reach a pharmacist by calling 855-745-5725.


  • How do I contact someone about my account?

    Our general phone lines are open Monday to Friday 8:00 AM - 10:00 PM ET, and Saturday and Sunday 10:00 AM - 5:00 PM ET. In the event our general phone lines are closed, you can leave a voicemail and a pharmacist will return your call within 30 minutes. If you’re experiencing a medical emergency, contact your physician immediately or dial 911.


  • How do I contact someone about my bill?

    If you have questions about your bill, our general phone lines are open Monday to Friday 8:00 AM - 10:00 PM ET, and Saturday and Sunday 10:00 AM - 5:00 PM ET. Our Billing Department is open Monday to Friday from 8:30 AM - 5:00 PM ET. In the event your question requires a Billing Specialist when the department is closed, we will respond to you on the next business day.


  • How do I access my Dashboard?

    You can access your PillPack account by logging in here.

    If you have any questions, please don’t hesitate to call us at the pharmacy at 855-745-5725. We’re happy to help.


  • How do I give feedback about my experience?

    We love hearing from our customers! Your feedback lets us know how we’re doing and if there are any areas where we can improve your service. If you have Product or Service suggestions, please don’t hesitate to share them with us by emailing us at or by calling the pharmacy directly 855-745-5725.


  • How do I turn on SMS notifications?

    If you have an iPhone, you can turn on SMS notifications in the PillPack app. You can download the PillPack app in iTunes by visiting this link.


  • What if I don’t check my email regularly?

    It’s important to check your email for account updates from PillPack. We’ll send you account status updates, billing changes, and other helpful information to help you stay in control of managing your medication. It’s helpful to add to your address folder, so you never miss an important notice.


  • What types of emails will I receive?

    We understand that you don’t want to receive unnecessary communications from your pharmacy. We’ll automatically email you before a shipment goes out, before your bill posts, when you shipment leaves the pharmacy, and when your card has been charged if you’re on an Auto-Pay plan. We’ll also email you in the event we can’t obtain a refill, or have questions about how to reach your prescribers, as needed. Occasionally, we’ll e-mail you to learn about your experience as a customer and to inform you about any product updates.


  • Who do I contact if I’m a caregiver?

    You can sign up the person you’re caring for via our standard sign-up page here. If you’re caring for someone else, feel free to give us a call and introduce yourself — we’d like to get to know you, too.


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