Billing & Insurance
- How much does it cost to use PillPack?
There’s no additional cost for using PillPack. You’ll pay your standard 30-day copays for our service and you’ll have access to preferred pricing for vitamins and over-the-counter medications.
- What insurance plans do you accept?
PillPack is compatible with most major insurance plans. You can speak to an Advisor today to see if your insurance is accepted by calling 855-745-5725. We’re happy to help.
- How much are my copays?
In most cases, your copays will stay the same as it is at your local retail pharmacy for a 30-day supply of medication. If you are currently receiving 90-day supplies, you may pay a slightly higher copay with PillPack.
Your copays are set by your insurance company and may vary based on certain factors, including where you fill medicines, your deductible (if you have one), and what kind of medication you’re receiving.
If you’d like to know if your insurance is compatible before signing up, please don’t hesitate to call and speak with one of our Advisors by calling 855-745-5725.
- How does billing work?
We charge you when we ship your medications. Usually this means you’ll be charged every 30 days when we send your monthly shipment. If we send you any other medications throughout the course of the month, you’ll be charged for those when we ship them.
Your bill includes copays for prescription medications, along with the retail cost for any vitamins and OTCs you’ve added. Your monthly copays are usually the same as a 30-day supply at a retail pharmacy. You can review detailed payment information anytime on your Dashboard.
- How much do you charge for over-the-counter meds, vitamins, and supplements?
Similar to your local pharmacy, at PillPack you can expect comparable pricing for over-the-counter meds, vitamins, and supplements.
- How do I pay my bill?
Your FSA, HSA, credit card, or bank account will be charged monthly to cover your copays, OTC’s and other pharmacy items. If you have any questions about how to add these payment methods to your account, you can always call us to speak to a team member directly at 855-745-5725. We’re happy to help.
- Do you offer discounts or financial assistance?
If you have a specific circumstance where you need financial assistance, we’re happy to work with you—just send us an email: firstname.lastname@example.org and someone from our billing team will assist you.
- How do you get my insurance information?
When you sign up for PillPack, we’ll ask for your insurance information. If we have any questions, we’ll contact you.
- Is there a long-term commitment for using PillPack?
There is no long-term commitment to PillPack. If you’re unhappy with the service or if you would like to switch for any reason, we’ll help by coordinating with your new pharmacy to transfer out your prescriptions.
We do require you to call-in to cancel, as we want to ensure you never miss your medication — but, we respect your decision as a customer and make it easy to move prescriptions whenever you choose.
- What if my insurance requires that I fill my prescriptions from another pharmacy?
We’ll reach out to you if your insurance company requires that your prescription(s) are filled at another pharmacy. We’ll work with that pharmacy to transfer your prescription(s) and contact your prescriber to make sure the transition is smooth.
- Do you fill 90-day supplies?
No, we don’t currently fill 90-day supplies. Filling monthly allows us to easily accommodate any changes in your prescriptions.
- Which pharmacy benefit managers does PillPack contract with?
PillPack is an in-network pharmacy with all major pharmacy benefit managers, including the following: CVS Caremark, Express Scripts, Optum Rx, Prime Therapeutics, Humana Pharmacy Solutions, Cigna, Aetna, MedImpact, EnvisionRx, and CastiaRX. As part of these relationships, PillPack is also in network with most major Medicare Part D plans.
- Will I be charged for shipping?
No, you won’t pay for shipping as a PillPack customer.