Frequently asked questions

  • How much are my copays?

    In most cases, your copays will stay the same as it is at your local retail pharmacy for a 30-day supply of medication. If you are currently receiving 90-day supplies, you may pay a slightly higher copay with PillPack.

    Your copays are set by your insurance company and may vary based on certain factors, including where you fill medicines, your deductible (if you have one), and what kind of medication you’re receiving.

    If you’d like to know if your insurance is compatible before signing up, please don’t hesitate to call and speak with one of our Advisors by calling 855-745-5725.


  • Can I sign someone else up?

    Yes, whether you are caring for a family member or a friend, you can help them sign up for PillPack by visiting our Get Started page or by calling us directly at 855-745-5725.

    If you would like to have access to your loved one’s account, click ‘Add a Caregiver’ on the first step of the online signup form, or tell your PillPack advisor if you’re signing up by phone. For more detailed information on how to become a Caregiver, please refer to our “How to become a Caregiver” question.


  • How do you handle controlled drugs?

    We can fill and include schedule III, IV, and V medications in your PillPack. We do not fill schedule II prescriptions.


  • Can you ship prescriptions to my state?

    PillPack is licensed nationwide in the United States. We do not currently ship to Hawaii or internationally.

    Here is a full list of states where PillPack is currently available: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.


  • How are PillPacks dispensed?

    Our highly precise system contains multiple barcode checks and is built to dispense your exact medication into the correct doses. Each packet dispensed is sent through an image recognition system that ensures the right pill is in the right pack. Our system can detect dispensing accuracy by size, shape, color, and density of the pills, and catalogues an image of every single packet dispensed. PillPack pharmacists are involved in every step of filling your prescription, including checking each packet before it leaves the pharmacy.


  • How long does it take to receive my first shipment after I sign up?

    It typically takes between two weeks to one month to receive your first PillPack. This varies depending on how many medications you have and if there are any remaining refills or prior authorizations needed from your prescribers. Should you need medication while we’re setting up your account, we’re happy to send an interim supply to last until your first shipment arrives. We’ll keep you up-to-date about your first shipment via e-mail. You can always call us to speak to a pharmacist directly at 855-745-5725 for any account updates. We’re happy to help.


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