Frequently Asked Questions
- How much are my co-pays?
In most cases, your co-pays will stay the same as it is at your local retail pharmacy for a 30-day supply of medication. If you are currently receiving 90-day supplies, you may pay a slightly higher co-pay with PillPack.
Your co-pays are set by your insurance company and may vary based on certain factors, including where you fill medicines, your deductible (if you have one), and what kind of medication you’re receiving.
If you’d like to know if your insurance is compatible before signing up, please don’t hesitate to call and speak with one of our Advisors by calling 855-745-5725.
- Can I sign someone else up?
Yes, you can help the person you’re caring for sign up via our standard sign-up page at PillPack.com/signup. Feel free to give us a call and introduce yourself — we’d like to get to know you, too.
- How do you handle controlled drugs?
We can fill and include schedule III, IV, and V medications in your PillPack. We do not fill schedule II prescriptions.
- Can you ship prescriptions to my state?
PillPack is licensed to ship prescriptions to 49 states in the US. We do not currently ship to Hawaii and are unavailable in Puerto Rico.
Here is a full list of states where PillPack is currently available: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
- How are PillPacks dispensed?
Our highly precise system contains multiple barcode checks and is built to dispense your exact medication into the correct doses. Each packet dispensed is sent through an image recognition system that ensures the right pill is in the right pack. Our system can detect dispensing accuracy by size, shape, color, and density of the pills, and catalogues an image of every single packet dispensed. PillPack pharmacists are involved in every step of filling your prescription, including checking each packet before it leaves the pharmacy.
- How long does it take to sign up?
Signing up takes about 5-10 minutes. You’ll only need a list of your current medications, where you fill them and your insurance information. It’s helpful to have this information on hand prior to signing up.