Frequently Asked Questions

  • How much are my co-pays?

    In most cases, your co-pay will stay the same as it is at your local retail pharmacy for a 30-day supply. If you are currently receiving your medication in 90-day supplies from your insurer or local retail pharmacy, you may pay a slightly higher co-pay at PillPack.

    Your co-pays are set by your insurance company and may vary based on certain factors, including where you fill medicines, if you have a deductible, and what kind of medication you’re receiving. Because of these different factors, we recommend that you call your insurance provider directly to get an accurate quote for your set of medications. When you call, make sure to specify that you would like your co-pay information for filling 30-day prescriptions at PillPack, a pharmacy in Manchester, NH, 03101.


  • Can I sign someone else up?

    You can sign up the person you’re caring for via the normal sign-up page at or by calling the pharmacy at 855-745-5725. We don’t currently offer a separate signup or account for caregivers, but do happily support a caregiver managing a loved one’s account. Feel free to give us a call and introduce yourself - we’d like to get to know you, too.


  • How do you handle controlled drugs?

    We can fill and include schedule III, IV, and V medications in your PillPack. We do not fill schedule II prescriptions.


  • How do you make sure I get my refills on time?

    Six to ten weeks before your medication runs out of refills, we reach out to your prescribers to get your new prescription. If we have any issues with contacting your health providers, we will contact you for assistance.


  • Can you ship prescriptions to my state?

    PillPack is licensed to ship prescriptions to 49 states in the US. We do not currently ship to Hawaii and are unavailable in Puerto Rico.

    Here is a full list of states where PillPack is currently available: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

    We are in the process of applying for the necessary regulatory approvals to deliver medications to additional states. We would be happy to send you an email when PillPack is available in your state. Please create an account with your mailing address and we’ll be in touch.


  • How are PillPacks dispensed?

    We utilize a highly precise, automated dispensing system to sort and fill personalized PillPacks separately for each customer. The dispensing system contains multiple barcode checks and each medication canister used is calibrated specifically for the drug dispensed from the canister. There is also a pharmacist who checks each step in the process to avoid any potential errors.


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