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Senior Analyst - Customer Service Forecasting & Planning

Seattle, WA Operations Full-time

The Sales & Operations Planning team at PillPack, an independently operated subsidiary of Amazon acquired in 2018, is looking for a motivated individual with strong leadership, forecasting skills, and communication skills to join as a Senior Operations Planning Analyst.

In this position, the successful candidate is responsible for development of weekly, daily, and intra-daily customer contact forecast for PillPack. This position partners with several functional groups across PillPack, such as Customer Care, Critical Response Team, Digital Communications. This team member will be accountable for defining and forecasting key demand inputs to each workstream, ensuring labor capacity against that demand, and incorporate lessons learned into future plans.
This position requires a delicate balance in delivering models that are statistically grounded but also explainable operationally—i.e., Customer Service Operations must be able to understand what variables impact forecast variance and how it should respond tactically. Accurate demand forecasts drive improvements in cost and quality of our customer service.

This is a high visibility role with heavy interaction across senior Customer Service management. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role. Finally, this position drives continuous improvement by simplifying and automating planning processes by working with analytics partners.

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We love our employees

We offer an opportunity to be an integral part of a company that is on a mission to reinvent pharmacy and improve peoples’ lives. Benefits of being a full-time employee at PillPack include, but are not limited to:

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Competitive compensation

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Full medical, dental, vision package and 401(k) plan

U.S. Equal Employment Opportunity / Affirmative Action Information

Individuals seeking employment at PillPack are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.