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Quality Assurance Specialist

Salt Lake City, UT Advisor Center Full-time

A BIT ABOUT US.
At PillPack, we are using design, service, and technology to change the way people think about medicine. We are a growing company and you will have the opportunity to make a tangible impact on both the company as well as the quality of our customers’ lives.Our Advisor Center team is at the forefront of delivering a delightfully simple experience to increase customer growth and awareness about our service. Our Advisors engage with potential customers and serve as a primary resource in guiding them through the PillPack sign-up process.To undertake such a huge task, we need more than just a Quality Assurance Specialist. We are looking for a Mastery Development Coach and Mentor for our Advisory Center. The MD Coach is responsible for the overall quality of the customer interactions. You will review and audit telephone interactions for PillPack’s Advisory Center and facilitate calibration/group sessions for our Mastery Development QA program, identify areas of improvement for our Advisors, and develop coaching tools that improve Advisor performance and the quality of the customer’s experience.  

WHAT WILL YOU WORK ON EVERY DAY?

WHAT DO YOU NEED TO SUCCEED?

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We love our employees

We offer an opportunity to be an integral part of a company that is on a mission to reinvent pharmacy and improve peoples’ lives. Benefits of being a full-time employee at PillPack include, but are not limited to:

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Competitive compensation

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Full medical, dental, vision package and 401(k) plan

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Employee Stock Options

U.S. Equal Employment Opportunity / Affirmative Action Information

Individuals seeking employment at PillPack are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.