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IT Support Technician

Indianapolis, IN -PIN2 IT Full-time

PillPack’s mission is to deliver the right medications to our customers at the right times without the complexity and frustration of the traditional healthcare system. We are looking for an experienced Support Engineer to join our growing IT team. You will provide quality technical support to internal customers through one or all available channels, meeting or exceeding their expectations at every opportunity.

As an IT Support Technician, you will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated the ability to maintain high levels of productivity with minimal supervision. This team provides remote and in-person support for PillPack employees with responsibilities including but not limited to: troubleshooting and resolving single customer issues with Windows, Mac, Microsoft Office, VPN, Mobile device management, cloud based services and permission access.

*Earn More: Competitive wages
*Amazon employee discount
*Holiday Pay opportunities
*Amazon Benefits: Medical & Dental begin DAY 1. PTO & Vacation that begins accruing immediately, as well as a 401k plan! This also includes domestic partners and children.
*Career Growth: Join the team that will be taking pharmacy to the next level

For more details on benefits, visit the website below.

Core Responsibilities

Minimum Qualifications

Preferred Qualifications for this role:

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We love our employees

We offer an opportunity to be an integral part of a company that is on a mission to reinvent pharmacy and improve peoples' lives. Benefits of being a full-time employee at PillPack include, but are not limited to:

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Competitive compensation

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Full medical, dental, vision package and 401(k) plan

PillPack is committed to a diverse and inclusive workplace. PillPack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.