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IT Support Engineer

Brooklyn, NY IT Full-time

PillPack’s mission is to deliver the right medications to our customers at the right times without the complexity and frustration of the traditional healthcare system. We are looking for an experienced Support Engineer to join our growing IT team. You will provide quality technical support to internal customers through one or all available channels, meeting or exceeding their expectations at every opportunity.

As an IT Support Engineer you will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated the ability to maintain high levels of productivity with minimal supervision. This team provides remote and in-person support for PillPack employees with responsibilities including but not limited to: troubleshooting and resolving single customer issues with Windows, Mac, Microsoft Office, VPN, Mobile device management, cloud based services and permission access.

Hours are typically 9a-5:30p Monday-Friday with the ability to be flexible.

 

Core Responsibilities

Minimum Qualifications

Preferred Qualifications for this role:

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We love our employees

We offer an opportunity to be an integral part of a company that is on a mission to reinvent pharmacy and improve peoples’ lives. Benefits of being a full-time employee at PillPack include, but are not limited to:

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Competitive compensation

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Full medical, dental, vision package and 401(k) plan

U.S. Equal Employment Opportunity / Affirmative Action Information

Individuals seeking employment at PillPack are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.