← Back to Careers

IT Support Engineer

Brooklyn, NY -PNY1 IT Full-time

PillPack’s mission is to deliver the right medications to our customers at the right times without the complexity and frustration of the traditional healthcare system. We are looking for an experienced Support Engineer to join our growing IT team. You will provide quality technical support to internal customers through one or all available channels, meeting or exceeding their expectations at every opportunity.

As an IT Support Engineer you will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated the ability to maintain high levels of productivity with minimal supervision. This team provides remote and in-person support for PillPack employees with responsibilities including but not limited to: troubleshooting and resolving single customer issues with Windows, Mac, Microsoft Office, VPN, Mobile device management, cloud based services and permission access. Successful candidates will be required to pass a pre-employment drug test.

Hours are typically 9a-5:30p Monday-Friday with the ability to be flexible.


Core Responsibilities

Minimum Qualifications

Preferred Qualifications for this role:

Apply Now

We love our employees

We offer an opportunity to be an integral part of a company that is on a mission to reinvent pharmacy and improve peoples’ lives. Benefits of being a full-time employee at PillPack include, but are not limited to:

Career Icon

Competitive compensation

Career Icon

Full medical, dental, vision package and 401(k) plan

PillPack is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.